Comfort Works Logo Comfort Works

E-Commerce Product Coordinator

Kuala Lumpur, Wilayah Persekutuan Kuala LumpurFull-time
About the Job
The Role
Reporting to the Head of Products, you will support the growth of the business through developing world class products and services.
We are looking for a motivated E-commerce Executive to join our Products Department. Fresh Graduates are highly encouraged to apply.

Key Responsibilities
Online Store Management:
  • Oversee the day-to-day operations of our e-commerce website, ensuring a seamless shopping experience for customers.
  • Manage product listings, including creating, updating, and optimizing product pages for maximum visibility and conversion.
  • Manage and update product descriptions, images, prices and other content.
  • Execute digital content strategies to drive traffic, engagement, and conversions.
  • To assist in product launches, go-to market strategies, and being on set for photo shoot management

Product Acquisition:
  • Monitor, Maintain and Grow our product (sofa template) library
  • Create, Monitor and Track product request, ensuring that all customers can find their products
  • Identifying problematic areas that impact conversion metrics through customer feedback and working alongside Customer Support, Production and R&D to find solutions
  • Become a product expert and video call customers to walk through product measurements
  • Gathering product data, customer feedback, competitor research and consumer trends.

Product Information Management:
  • Organize and maintain product information, including auditing and data entry
  • Fixing product codes and creating production tearsheet, Quality Control training and info packs

Increase Customer Experience:
  • Work with the customer support team to resolve issues promptly to maintain high levels of customer satisfaction.
  • Monitor and manage product reviews and ratings, addressing customer feedback and concerns.
  • Work with UI/UX teams to enhance the online shopping experience for customers, ensuring a user-friendly interface and smooth checkout process.

Competitor Analysis:
  • Monitor competitor websites and market trends to stay competitive and informed.

The Requirements:
  • Bachelor's degree in business, e-commerce or equivalent
  • Other people describe you as meticulous/ perfectionist and you are the go-to person for checking things over
  • Loves to create a sense of order and stability that allows others to thrive
  • Natural tendency to be positive , curious and willing to learn
  • Results driven and motivated by delivering on time to high standards
  • Confident working in a fast-paced environment
  • Proficiency in e-commerce platforms (e.g., Shopify,) and content management systems.
  • Able to communicate (write) in Mandarin is a huge advantage

The Company
Comfort Works is a globally recognized E-commerce brand that manufactures custom sofa covers for furniture brands such as IKEA, Muji, Pottery Barn, West Elm, Crate and Barrel and many more.

After 10 years in the business and 1 million homes covered, we still maintain our customer first philosophy and our 5 star rating.

Perks and Benefits:
  • Competitive Base Salary with attractive benefits package.
  • Hybrid working arrangements (3 days in office, 2 days WFH).
  • Strong career progression opportunities.
  • Work in an environment that values trust and autonomy
  • Company Laptop & all the latest gadgets.
  • Parking Allowance & MRT near the office.
  • Casual Working Environment with snacks and a swimming pool.
About Comfort Works

Comfort Works aims to breathe new life into all of the world’s living space; we do it by creating beautiful, handmade slipcovers that rejuvenate old and tired sofas. Tens of thousands of customers around the globe use our slipcovers to amplify their delight towards their homes. It’s our mission not to just refresh their living space, but to make them fall back in love with it. If this mission speaks to you, join our team today.