Comfort Works Logo Comfort Works

Social Media Manager

Kuala Lumpur, Wilayah Persekutuan Kuala LumpurFull-time
About the Job
The Role
As an experienced Social Media Manager, you will play a pivotal role in shaping our brand's digital presence and engaging with our vibrant community. We are seeking a dynamic and creative individual to lead our social media strategy, drive community engagement, and contribute to the overall success of our marketing initiatives.

Key Responsibilities:
Social Media Strategy
  • Devise and execute a comprehensive social media strategy that aligns with the company's overall marketing and business objectives.
  • Conduct regular market research and competitive analysis to stay ahead of industry trends and identify opportunities for growth and engagement.
  • Work closely with the inter departmental teams to ensure that social media efforts are integrated seamlessly with other marketing initiatives.
Platform Management
  • Oversee the day-to-day management of all social media channels, including but not limited to Facebook, Instagram, Pinterest, and YouTube.
  • Develop platform-specific content strategies that resonate with the target audience and drive reach, engagement and conversion.
  • Regularly monitor and optimise social media profiles to ensure brand consistency and effective communication.
Content Development
  • Collaborate with the content team to create and curate compelling and shareable content, including images, videos, and articles, that reflect our brand identity and resonate with our target audience.
  • Leverage user-generated content and encourage customer participation to foster a sense of community and brand loyalty.
Influencer Marketing
  • Identify, onboard, and manage relationships with key influencers and content creators in the industry, aligning their values and audience with our brand image and target market.
  • Collaborate with content creators to develop engaging and shareable content that aligns with our brand's values and resonates with our target audience.
  • Develop creative briefs and guidelines for content creators, ensuring that all content adheres to the brand's tone, style, and messaging.
  • Nurture and maintain strong relationships with content creators to foster a collaborative and productive work environment.
  • Develop and execute influencer marketing campaigns, including sponsored content, product placements, and affiliate partnerships, to increase brand awareness and drive sales.
Community Collaboration
  • Foster partnerships and collaborations with relevant communities, organisations, and like-minded brands to amplify our brand's reach and engagement.
  • Initiate and participate in community events, discussions, and initiatives both online and offline, demonstrating our brand's commitment to meaningful and impactful engagement.
  • Identify opportunities for co-marketing and cross-promotion within the community to foster a mutually beneficial relationship.
Performance Analysis
  • Utilise various analytics tools to track and analyse the performance of social media campaigns and initiatives.
  • Generate regular reports that outline key performance metrics, trends, and insights to help optimise future strategies and campaigns.
  • Monitor the competitive landscape and provide actionable recommendations to maintain a competitive edge in the market.
Community Engagement
  • Foster a positive and engaging online community by actively responding to customer inquiries, comments, and messages across all social media platforms.
  • Implement community management best practices to build a strong rapport with our audience and cultivate a loyal customer base.
  • Monitor online conversations and trends related to our brand and industry to proactively address any potential issues and maintain a positive brand reputation.
Budget Management
  • Develop and manage the social media and influencer marketing budget, ensuring that resources are allocated efficiently to achieve maximum ROI.
  • Monitor and report on budget performance, making adjustments as necessary to optimise spending and achieve predefined KPIs.

The Requirements:
  • 8 years of social media management experience
  • Proven experience in developing and executing comprehensive social media strategies aligned with overall marketing and business objectives.
  • Demonstrated experience in day-to-day management of various social media channels, including Facebook, Instagram, Pinterest, and YouTube.
  • Background in collaborating with content teams to create and curate compelling and shareable content.
  • Proven track record in identifying, onboarding, and managing relationships with influencers and content creators.
  • Strong skills in fostering partnerships and collaborations with communities, organisations, and like-minded brands.
  • Proficiency in utilising analytics tools to track and analyse the performance of social media campaigns.
  • Demonstrated ability to actively respond to customer inquiries, comments, and messages across all social media platforms.
  • Experience in developing and managing social media and influencer marketing budgets.

The Company:
Comfort Works is a globally recognised E-commerce brand that manufactures custom sofa covers for furniture brands such as IKEA, Muji, Pottery Barn, West Elm, Crate and Barrel and many more.

After 10 years in the business and 1 million homes covered, we still maintain our customer first philosophy and our 5 star rating.

Perks and Benefits:
  • Competitive Base Salary with attractive benefits package.
  • Hybrid working arrangements (3 days in office, 2 days WFH).
  • Strong career progression opportunities.
  • Work in an environment that values trust and autonomy
  • Company Laptop & all the latest gadgets.
  • Parking Allowance & MRT near the office.
  • Casual Working Environment with snacks and a swimming pool.
  • The opportunity to define the social media direction for a global audience
About Comfort Works

Comfort Works aims to breathe new life into all of the world’s living space; we do it by creating beautiful, handmade slipcovers that rejuvenate old and tired sofas. Tens of thousands of customers around the globe use our slipcovers to amplify their delight towards their homes. It’s our mission not to just refresh their living space, but to make them fall back in love with it. If this mission speaks to you, join our team today.